Delivery
Where is my order?
Once your order has been shipped, you will receive a delivery confirmation and a tracking number. Please remember that our delivery times refer to working days, so holidays are not included.
Please note that it may take 24-48 hours from the time you receive your delivery confirmation until the package can be tracked.
Can I change or cancel my order?
Unfortunately, we cannot make any changes to an order that has already been placed. We are very quick to process your order and therefore usually cannot cancel it before it is sent. However, you always have the right to return your order to us within 14 days of receiving it.
Can I change my order to a different size or product?
Yes, it works fine and you can easily do it yourself via our return system. We cannot guarantee that the item will be in stock when you choose to make your exchange. You are more than welcome to return the item you do not want to keep and then place a new order with the item you want instead.

Have you received my return?
Our returns process takes up to 14 days from the day you sent back your return.
As soon as we have processed your return, you will receive a confirmation email and a refund according to the payment method you have chosen.
Can I return a product bought on sale?
Yes, it's going well. As long as the product is in original condition and in its original packaging, it is possible to make a return. Return fees can be found under Returns.
An item is missing from my order
If your order was sent in a single shipment but you are missing an item, please contact us and provide your order number and item name. We help you get everything in order!
I have had the wrong product sent to me
We apologize if you received the wrong item in your shipment! Contact us and state your order number, the name of the article and attach a picture of the article and your return slip and we will set everything right.
I have received a damaged shipment
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Contact us if you need further assistance:Â hello@humswear.com